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COVID-19 information for business

All of New Zealand, south of the Auckland boundary, will move to Alert Level 2 from 11:59pm, Tuesday 7 September.

The information below is being continually updated to assist you with access to information and resources.

Government information and financial support

Some new Alert Level 2 guidelines have been introduced, make sure you familiarise youself with all requirements here:

Alert Level 2 Guidelines

Latest updates (as of 6 September, 2021)

September 6: Watch the Government media conference announcing the forthcoming change in Alert Levels

Masks are mandatory for staff and customers in indoor public venues such as shopping centres and retail stores. Staff in hospitality outlets are also required to wear a mask, however customers can remove the mask to eat or drink. Masks are also mandatory for drivers and passengers on public transport and domestic flights and are highly recommended in private transport such as taxis.

Limit of 50 people for indoor gatherings, hospitality settings and event venues.

Outdoor venues are allowed up to 100 people as long as social distancing is applied and there is adequate ventilation.

Indoor public venues such as swimming pools and gyms need to ensure there is 2 metre distance between all patrons.  This will impact on the number of customers that can be granted entry at any one time.

Mandatory scanning and record-keeping needs to be undertaken from 11:59pm Tuesday 7 September, find out what you need to do here:

Privacy laws still apply to COVID-19 contact tracing registers, find out what you need to know and how best to store personal information here

Consider implementing a box where customers can insert their hand-written sign-in slips. This has been successfully trialled at some Dunedin City Council locations, including the i-SITE.

(Note: we encourage all businesses to have both digital and hard copy sign-in options for those in the community who aren't comfortable with mobile application use)

To start preparing for business at Alert Level 2, please see an overview of protocol below.

  • All businesses can operate if they can do so safely.
  • Talk with your workers about how you will keep them and others safe from exposure to COVID-19.
  • Ask everyone — workers, contractors and customers — with cold or flu-like symptoms to stay away from your premises.
  • Keep workers 1 metre apart and customers in retail businesses 2 metres apart.
  • Keep groups of customers at least 1 metre apart, or 2 metres for retail businesses.
  • Businesses are legally required to display a QR code and provide an alternative contact tracing system.
  • We recommend workers wear a face covering if they are in close contact with others.
  • Reduce the number of shared surfaces, and regularly disinfect them.
  • Wash your hands. Wash your hands. Wash your hands.
  • Follow all other health and safety obligations.

Tourism industry Information

There are regular webinars for the tourism industry run by Tourism New Zealand and Tourism Industry Aotearoa - see the links to these at the top of the page, under webinars.

Receive regular updates from Tourism Industry Aotearoa

Tourism Industry Aotearoa (TIA) is playing a key role in providing information to the visitor sector during the COVID-19 outbreak. They also act in an advocacy capacity to champion sector issues to the Government. If you would like to receive emails and updates from TIA during this time, sign up here or visit

Specific to the visitor and hospitality industries:

Level 2 guidelines for hospitality businesses

Level 2 guidance for accommodation providers

Level 2 guidance for tourism operators/attractions

Financial support

COVID-19 Wage Subsidy Scheme as of August 2021

The COVID-19 Wage Subsidy 2021 

Applications can be made through the Work and Income website,

The Short-Term Absence Payment provides businesses with a one-off (once per 30 days) payment of $359 for employees who must miss work due to a COVID-19 test and can’t work from home. More info at

The Leave Support Scheme provides businesses with a two-week lump sum payment of either $600 per week for full-time employees or $359 per week for part-time workers who must self-isolate and can’t work from home. More info at

Inland Revenue Support

The Resurgence Support Payment for businesses that experience at least a 30% drop in revenue or a 30% decline in capital-raising ability over a relevant 7-day period. This payment, which is to assist with business costs like wages or fixed costs, will be available from 24 August 2021 until one month after a nationwide return to Alert Level 1. This is available to eligible businesses or organisations at the same time as the Wage Subsidy Scheme. The RSP is worth up to $1,500 plus $400 per full-time equivalent employee, up to a maximum of 50 full-time employees (up to a total of $21,500). More info at

The Small Business Cashflow Scheme supports small to medium businesses struggling with a loss of revenue due to COVID-19. Applications are open until 31 December 2023. More info at

A one-off Resurgence Support Payment is available from 24 August from Inland Revenue for eligble businesses

COVID-19 business support helpline - South Island

The government has launched a helpline to support businesses with one-off questions in the areas of human resources, employment relations and health and safety. The South Island support line number is 0800 505 096.

Please ensure you are prominently displaying QR code posters for the NZ COVID Tracer app at every entrance to your business. This is now a mandatory requirement.

Enterprise Dunedin business support and information

Enterprise Dunedin is committed to working with city stakeholders to ascertain the best way we can all support the local economy during the COVID-19 global pandemic. The information and resources below comes from a wide range of official or business sector sources, the primary source being the New Zealand Government and its Ministries. Consider signing up to Enterprise Dunedin newsletters in order to receive information about upcoming opportunities and support.

If you haven’t already registered for the NZ COVID Tracer App, you can do so here. You will be given a QR code unique to your business, which all visitors should use to check in and out of the premises.

DunedinNZ Tourism Kōrero

Enterprise Dunedin's destination marketing team run a visitor industry Facebook group DunedinNZ Tourism Kōrero, which is a platform for discussion, ideas and resource sharing towards the future of tourism in Dunedin. If you are part of the wider visitor industry, join the discussion.

Good Food Dunedin - food business support

The Good Food Dunedin programme is coordinated by Enterprise Dunedin and encompasses food resilience as well as support and advice for food businesses. If you run a food business and would like support or advice, please get in touch with Akari Otsuka.

Other useful links

Check in for updates on COVID-19 from the Government and how you can help prevent the virus from spreading at Unite Against COVID-19.

Work and Income Employer FAQs:

Ministry of Business, Innovation and Employment (MBIE) information for workplace response, landlords and tenants, small businesses, health and safety, and building and construction

New Zealand exporters can access a panel of external experts at 0800 555 888. Exporters will also find supportive tools and resources from NZ Trade and Enterprise (NZTE)

Business cash flow and tax measures

Immigration New Zealand has updated information on border closures and extensions for visa holders, and how COVID-19 affects you as an employer of migrants in New Zealand.

MoneyTalks offers a free financial helpline offering budgeting advice and financial mentoring.

0800 345 123 or

Dunedin City Council news, services and facilities

Check the latest COVID-19 information from the Dunedin City Council here.

Rates deferral requests

If you need to discuss rates deferral linked to the August/September 2021 lock down, please fill in the following form:

Other support information

COVID-19 business support helpline

The government has launched a helpline to support businesses with one-off questions in the areas of human resources, employment relations and health and safety. The South Island support line number is 0800 505 096.

Otago COVID-19 Welfare Helpline

An Otago COVID-19 Welfare Helpline has been established to help make sure everyone in the region receives the support they need during the various Alert Levels.

While we continue to ask people to contact the appropriate agency for help in the first instance, anyone in Otago who needs assistance in relation to emergency food, household goods/services or any other welfare-type requests can call 0800 322 4000.

Health information

This is a dashboard with up-to-date information and resources from the Ministry of Health, including updates for specific groups in society/industry.

Mental health advice

This page provides advice for looking after yourself and others and connects you to support services available near you.