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COVID-19 information for business

Enterprise Dunedin business support and information

Enterprise Dunedin is committed to working with city stakeholders to ascertain the best way we can all support the local economy during the COVID-19 global pandemic. The information and resources below comes from a wide range of official or business sector sources, the primary source being the New Zealand Government and its Ministries. Consider signing up to Enterprise Dunedin newsletters in order to receive information about upcoming opportunities and support.

Dunedin moved to COVID-19 Alert Level 2 at midday on Wednesday, 12 August

This means that businesses can still operate if they can do so safely, applying hygiene and social distancing precautions. If you need a reminder of how your business should be operating under Alert Level 2, see the guidelines here.

For accommodation and tourism operators, here are specific guidelines from Tourism Industry Aotearoa:

Level 2 guidance for accommodation providers
Level 2 operational guidance for tourism operators

Please ensure you are prominently displaying QR code posters for the NZ COVID Tracer app at every entrance to your business. This is now a mandatory requirement which needs to be in place by Wednesday, 19 August.

If you haven’t already registered for the NZ COVID Tracer App, you can do so here. You will be given a QR code unique to your business, which all visitors should use to check in and out of the premises.

Dunedin Online business listing offer

Enterprise Dunedin is working with e-retail website Dunedin Online to offer a free three-month premium promotional package to local businesses that sell products or services online. Valid from 1 July until 31 September, the Enterprise Dunedin assistance will enable up to 200 local e-businesses to sign up. The Premium Package offers several services, including:

  • a dedicated page for your store on Dunedin Online
  • special rates with courier post (40% off)
  • showcase your top three products for click through sales (no commission)
  • increased traffic from Google Search
  • promotion on Dunedin Online social media
  • Google map display of shop location (if there is one).

How to sign up - To redeem the free premium package offer, Dunedin e-businesses need to apply for a listing at:

The first 200 businesses signing up will automatically receive a free three-month listing. At the end of the free three-month period, businesses can choose to continue their premium listing at a rate of $30 for three months or opt for a free basic package.

Find out more about Dunedin Online:

Dunedin Business Directory - Dunedin Store

Dunedin businesses adapting to the changing Alert Levels can register for the Dunedin City Council & Otago Chamber of Commerce backed Dunedin Store business directory and help local customers connect with your product or service. This free online platform allows businesses to promote the details of amended services and operating hours during the following Alert Levels.To register a business on the Dunedin Store, go to

DunedinNZ Tourism Kōrero and weekly Zoom sessions

Enterprise Dunedin's destination marketing team have set up a new visitor industry Facebook group DunedinNZ Tourism Kōrero, which is a platform for discussion, ideas and resource sharing towards the future of tourism in Dunedin.  If you are part of the wider visitor industry, join the discussion. You can also join our weekly 'Tuesdays with the Team' Zoom sessions, which cover a different topic each time.  Details and invite links are posted on the above Facebook page and sent out to our tourism operator newsletter database each week.

Webinars and other resources

Completed but available for replay or presentation notes:

Regional Business Partner network

TIA - Discussing Tourism webinar - Accessing Government Support

Economic Development New Zealand webinars

Tourism Industry Aotearoa’s webinar series

Tourism restart - Tourism New Zealand

Tourism focus: building business resilience (WellingtonNZ)

Regional Business Partner Network (RBP) COVID-19 support

The Otago Regional Business Partner Network is available to support businesses through COVID-19. The service is funded by government and delivered by the Otago Chamber of Commerce. Their job is to discuss key business challenges with businesses and link you with the support that is available at this time. Please register on the Regional Business Partner Website and one of the team will be in contact. Please understand that demand for this support is significant and that the RBP team will get back to you just as soon as they can.

The additional government funds are to assist businesses to access 1-1 support with professionals to navigate the current environment and recover. Advice areas are as follows:

  • HR
  • Health and Wellness
  • Business Continuity Planning
  • Finance and Cashflow Management
  • Marketing and digital enablement

Businesses may be able to access up to $5000 (ex gst) in funding to fully fund advice in the areas above. Allocations are managed by the growth advisors and will be at their discretion.

Business Eligibility:

Businesses will need to have registered on the RBP Platform here and met with an RBP Growth Advisor to access this support. Businesses will need to meet these criteria. Please note these criteria have changed and now enable business with up to 100 FTE to apply for funding. Businesses are also required to have a NZBN number which can be applied for here.

Business Mentors New Zealand

The RBP also manage the Business Mentor Programme for Otago. They have a talented and diverse set of mentors available to work with businesses and help you through the weeks and months ahead. If you would like to be connected with a mentor, please register here:

Startup Dunedin information and support

Startup Dunedin has pulled together a selection of useful resources and links for entrepreneurs at any stage of their startup journey. See more.

Good Food Dunedin - food business support

The Good Food Dunedin programme is coordinated by Enterprise Dunedin and encompasses food resilience as well as support and advice for food businesses.  If you run a food business and would like support or advice, please get in touch with Ruth Zeinert.

Government information and financial support

Latest news:

Government boosts cashflow support for small businesses

The Government will provide interest free loans for a year to small businesses impacted by the COVID19 economic shock to support their immediate cashflow needs and meet fixed costs. The Minister of Finance and Minister of Revenue say the Small Business Cashflow Loan Scheme will provide assistance of up to $100,000 to firms employing 50 or fewer full time equivalent employees.

COVID-19 business support helpline

The government has launched a helpline to support businesses with one-off questions in the areas of human resources, employment relations and health and safety. The South Island support line number is 0800 505 096.

What will Level 1 look like?

Alert Level 1 information on work, business, education, gatherings, exercise and recreation.

The Government has announced a suite of new measures to provide relief for small and medium-sized businesses during the COVID-19 pandemic.

Treasury Reports on COVID-19

The impact of COVID-19 and related response measures on the New Zealand economy is highly uncertain. To reflect this uncertainty this report considers several alternative paths that the economy may take. These paths vary based on different assumptions about the time spent at different COVID-19 Alert Levels.

Insolvency relief for companies affected by COVID-19

The Government will be introducing legislation to make changes to the Companies Act to help companies facing insolvency due to COVID-19 to remain viable and keep New Zealanders in jobs.

Business Finance Guarantee Scheme

The Government, retail banks and the Reserve Bank announced a major financial support package for businesses and home owners affected by the economic impacts of COVID-19.

More information on other financial support and advice for business provided by the Government at

Check in for updates on COVID-19 from the Government and how you can help prevent the virus from spreading at Unite Against COVID-19.

Note: Employers and sole traders can no longer apply for the Wage Subsidy. You may be able to get the Wage Subsidy Extension if you're still significantly impacted by COVID-19.

Other useful links

Work and Income Employer FAQs:

Ministry of Business, Innovation and Employment (MBIE)  information for workplace response, landlords and tenants, small businesses, health and safety, and building and construction

New Zealand exporters can access a panel of external experts at 0800 555 888. Exporters will also find supportive tools and resources from NZ Trade and Enterprise (NZTE)

Business cash flow and tax measures

Immigration New Zealand has updated information on border closures and extensions for visa holders, and how COVID-19 affects you as an employer of migrants in New Zealand.

MoneyTalks offers a free financial helpline offering budgeting advice and financial mentoring.

0800 345 123 or 

Tourism industry Information

There are regular webinars for the tourism industry run by Tourism New Zealand and Tourism Industry Aotearoa - see the links to these at the top of the page, under webinars.

Receive regular updates from Tourism Industry Aotearoa

Tourism Industry Aotearoa (TIA) is playing a key role in providing information to the visitor sector during the COVID-19 outbreak. They also act in an advocacy capacity to champion sector issues to the Government. If you would like to receive emails and updates from TIA during this time, sign up here or visit

Dunedin Tourism Operator support

Become a member of the DunedinNZ Tourism Korero group on Facebook to get key news, information and research from the DCC City Marketing team and other researchers, and stay in touch with other Dunedin Tourism Operators. Regular zoom meetings are held for further information sharing.

Dunedin City Council news, services and facilities

Check the latest COVID-19 information from the Dunedin City Council here.

Support information

COVID-19 business support helpline

The government has launched a helpline to support businesses with one-off questions in the areas of human resources, employment relations and health and safety. The South Island support line number is 0800 505 096.

Otago COVID-19 Welfare Helpline

An Otago COVID-19 Welfare Helpline has been established to help make sure everyone in the region receives the support they need during the various Alert Levels.

While we continue to ask people to contact the appropriate agency for help in the first instance, anyone in Otago who needs assistance in relation to emergency food, household goods/services or any other welfare-type requests can call 0800 322 4000.

Health information

This is a dashboard with up-to-date information and resources from the Ministry of Health, including updates for specific groups in society/industry.

Mental health advice

This page provides advice for looking after yourself and others and connects you to support services available near you.