My Dunedin Itinerary

COVID-19 information for business

Enterprise Dunedin business support and information

Enterprise Dunedin is committed to working with city stakeholders to ascertain the best way we can all support the local economy in the short term, and as we head into a recovery phase. The information and resources below comes from a wide range of official or business sector sources, the primary source being the New Zealand Government and its Ministries. Consider signing up to Enterprise Dunedin newsletters in order to receive information about upcoming opportunities and support.

Rippl contact tracing app now available

Enterprise Dunedin is pleased to offer support to local businesses with a 3-month subscription to the Rippl contact tracing app.The free version of the Rippl contact tracing app for Dunedin businesses is now active and you can proceed to register for this here. Your free membership will be activated by inputting your Dunedin postcode. For your customers, Rippl is available from either Apple Store or Google Play – more details on where to find it and how to use it here ( Customers can download the free Rippl app on their phone and will check-in by scanning your individual QR code and check-out when leaving the premises as prompted by the app.Data privacy is assured as no customer information is saved or shared – all personal data remains on the phone at all times.

Dunedin Business Directory - Dunedin Store

Dunedin businesses adapting to the changing Alert Levels can register for the Dunedin City Council & Otago Chamber of Commerce backed Dunedin Store business directory and help local customers connect with your product or service. This free online platform allows businesses to promote the details of amended services and operating hours during the following Alert Levels.To register a business on the Dunedin Store, go to

DunedinNZ Tourism Kōrero and weekly Zoom sessions

Enterprise Dunedin's destination marketing team have set up a new visitor industry Facebook group DunedinNZ Tourism Kōrero, which is a platform for discussion, ideas and resource sharing towards the future of tourism in Dunedin.  If you are part of the wider visitor industry, join the discussion. You can also join our weekly 'Tuesdays with the Team' Zoom sessions, which cover a different topic each time.  Details and invite links are posted on the above Facebook page and sent out to our tourism operator newsletter database each week.

Webinars and other resources

21 May, 2pm: TIA - Webinar with Simon Bridges and Todd McClay

Completed but available for replay or presentation notes:

Regional Business Partner network

TIA - Alert Level 3 - where to from here?

Economic Development New Zealand webinars

Tourism Industry Aotearoa’s webinar series

Re-starting the tourism sector together - Tourism New Zealand, Air New Zealand and the Minister of Tourism

Tourism focus: building business resilience (WellingtonNZ)

Regional Business Partner Network (RBP) COVID-19 support

The Otago Regional Business Partner Network is available to support businesses through COVID-19. The service is funded by government and delivered by the Otago Chamber of Commerce. Their job is to discuss key business challenges with businesses and link you with the support that is available at this time. Please register on the Regional Business Partner Website and one of the team will be in contact. Please understand that demand for this support is significant and that the RBP team will get back to you just as soon as they can.

The additional government funds are to assist businesses to access 1-1 support with professionals to navigate the current environment and recover. Advice areas are as follows:

  • HR
  • Health and Wellness
  • Business Continuity Planning
  • Finance and Cashflow Management
  • Marketing and digital enablement

Businesses may be able to access up to $5000 (ex gst) in funding to fully fund advice in the areas above. Allocations are managed by the growth advisors and will be at their discretion.

Business Eligibility:

Businesses will need to have registered on the RBP Platform here and met with an RBP Growth Advisor to access this support. Businesses will need to meet these criteria. Please note these criteria have changed and now enable business with up to 100 FTE to apply for funding. Businesses are also required to have a NZBN number which can be applied for here.

Business Mentors New Zealand

The RBP also manage the Business Mentor Programme for Otago. They have a talented and diverse set of mentors available to work with businesses and help you through the weeks and months ahead. If you would like to be connected with a mentor, please register here:

Startup Dunedin information and support

Startup Dunedin has pulled together a selection of useful resources and links for entrepreneurs at any stage of their startup journey. See more.

Good Food Dunedin - food business support

The Good Food Dunedin programme is coordinated by Enterprise Dunedin and encompasses food resilience as well as support and advice for food businesses.  If you run a food business and would like support or advice, please get in touch with Ruth Zeinert.

Government information and financial support

Latest news:

Government boosts cashflow support for small businesses

The Government will provide interest free loans for a year to small businesses impacted by the COVID19 economic shock to support their immediate cashflow needs and meet fixed costs. The Minister of Finance and Minister of Revenue say the Small Business Cashflow Loan Scheme will provide assistance of up to $100,000 to firms employing 50 or fewer full time equivalent employees.

COVID-19 business support helpline

The government has launched a helpline to support businesses with one-off questions in the areas of human resources, employment relations and health and safety. The South Island support line number is 0800 505 096.

What will Level 3 look like?

Alert Level 3 information on work, business, education, gatherings, exercise and recreation.

Government backs business through COVID-19

The Government has announced a suite of new measures to provide relief for small and medium-sized businesses during the COVID-19 pandemic.

Treasury report on economic scenarios

The impact of COVID-19 and related response measures on the New Zealand economy is highly uncertain. To reflect this uncertainty this report considers several alternative paths that the economy may take. These paths vary based on different assumptions about the time spent at different COVID-19 Alert Levels.

Insolvency relief for companies affected by COVID-19

The Government will be introducing legislation to make changes to the Companies Act to help companies facing insolvency due to COVID-19 to remain viable and keep New Zealanders in jobs.

Business Finance Guarantee Scheme

Businesses can start applying to their banks for loans under the Business Finance Guarantee Scheme set up to support the New Zealand economy during the COVID-19 pandemic.

More information on wage subsidies, mortgage holidays and other financial support and advice for business provided by the Government at

Check in for daily updates on COVID-19 from the Government and how you can help prevent the virus from spreading at Unite Against COVID-19.

Other useful links

Work and Income Employer FAQs:

Ministry of Business, Innovation and Employment (MBIE)  information for workplace response, landlords and tenants, small businesses, health and safety, and building and construction

New Zealand exporters can access a panel of external experts at 0800 555 888. Exporters will also find supportive tools and resources from NZ Trade and Enterprise (NZTE)

Business cash flow and tax measures

Immigration New Zealand has updated information on border closures and extensions for visa holders, and how COVID-19 affects you as an employer of migrants in New Zealand.

MoneyTalks offers a free financial helpline offering budgeting advice and financial mentoring.

0800 345 123 or 

Essential services

Find out the classification of  essential services:

If you have specific queries about whether your business is an essential service, you can email MBIE at

If you are unsure if you provide essential service the advice is to shut your business during alert level 4.  If you are an essential primary industry business, you may need to register for safe practice:

Marketing during lockdown

To keep your brand awareness ticking over during the lockdown, consider using social media to feature virtual elements of your business if relevant, or have a look at some of the engaging initiatives others are undertaking to communicate with their customer base.

Tourism industry Information

There are regular webinars for the tourism industry run by Tourism New Zealand and Tourism Industry Aotearoa - see the links to these at the top of the page, under webinars.

Accommodation sector

Accommodation providers are considered an essential business under the Government COVID-19 level-4 restrictions, which means you are able to stay open and operate during the lockdown period, within certain parameters.  See Guidelines for the Hospitality and Accommodation Services during COVID19 Level 4 restrictions

For hostel and backpacker accommodation providers, MBIE has issued updated guidelines on your obligations during level-4 restrictions.

Receive regular updates from Tourism Industry Aotearoa

Tourism Industry Aotearoa (TIA) is playing a key role in providing information to the visitor sector during the COVID-19 outbreak. They also act in an advocacy capacity to champion sector issues to the Government. If you would like to receive emails and updates from TIA during this time, sign up here or visit

Dunedin City Council news, services and facilities

Check the latest COVID-19 related news and updates from the Dunedin City Council click here.

Support information

COVID-19 business support helpline

The government has launched a helpline to support businesses with one-off questions in the areas of human resources, employment relations and health and safety. The South Island support line number is 0800 505 096.

Otago COVID-19 Welfare Helpline

An Otago COVID-19 Welfare Helpline has been established to help make sure everyone in the region receives the support they need during the Alert Level 4 lockdown.

While we continue to ask people to contact the appropriate agency for help in the first instance, anyone in Otago who needs assistance in relation to emergency food, household goods/services or any other welfare-type requests can call 0800 322 4000.  This Helpline number will operate daily from 7am to 7pm.

Health information

This is a dashboard with up-to-date information and resources from the Ministry of Health, including updates for specific groups in society/industry.

Mental health advice

This page provides advice for looking after yourself and others and connects you to support services available near you.